Frequently Asked Questions

Safeguarding & wellbeing

Keeping children safe and well is our top priority.
All camps are run by an experienced team, with clear supervision, appropriate staff-to-child ratios, and a consistent daily structure so children know what to expect. Our staff are used to working with children in educational and childcare settings and understand the importance of safeguarding, wellbeing, and clear boundaries.
Children are signed in and out each day, activities are risk assessed, and our Camp Manager oversees the day to ensure everything runs safely and smoothly. If a child feels unwell, upset, or needs additional support, they are cared for in a calm, child-centred way.
We also follow clear procedures around collection, medication, allergies, and supervision, and work closely as a team to make sure children feel safe, supported, and happy throughout the day.
If you ever have a question or concern, we encourage you to get in touch - open communication with families is a key part of how we keep children safe.
Yes. All on-site staff who work directly with the children hold an up to date enhanced DBS check.
This applies to all team members interacting with children during the camp day and wraparound care, helping ensure a safe and appropriate environment for everyone.
All on-site staff are required to have up-to-date safeguarding training and to be familiar with our safeguarding policies and procedures.
Many of our team also work in schools or other educational settings outside of camp, where safeguarding is a core part of their day-to-day role. This means they’re well practised in recognising concerns, maintaining professional boundaries, and responding appropriately.
The Camp Manager acts as the Designated Safeguarding Lead on site during camp.
If needed, safeguarding concerns can be escalated to Phil Haynes, who is the organisation’s designated safeguarding lead in line with our safeguarding policy.
We aim to be inclusive and supportive, and we do our best to accommodate children with additional needs wherever possible.
The most important thing is communication. We ask parents to share any relevant information when booking so we can understand your child’s needs and make the team aware in advance. This helps us plan appropriately and support your child in a way that feels right for them.
Our camps follow a clear daily structure, which many children find reassuring, and our experienced team is used to supporting a wide range of needs in educational and childcare settings. Where appropriate, we can offer additional reassurance, flexibility, or adjustments to help children feel settled and comfortable.
That said, our camps are busy, active environments, and we’re not always able to provide one-to-one support. If you’re unsure whether Global Camps is the right fit for your child, we’re very happy to talk it through with you before you book and be honest about what we can and can’t offer.
We aim to be inclusive and will always do our best to accommodate children with SEND where possible.
The key to this is early communication. We ask parents to share as much relevant information as they can when booking, or to get in touch in advance, so we can understand your child’s needs and consider how best to support them.
Our camps follow a clear daily structure and are staffed by an experienced team, many of whom work in educational settings and are familiar with supporting children with a range of needs. We can often make reasonable adjustments to help children feel comfortable and included.
However, our camps are busy, group-based environments and we’re not always able to provide one-to-one support. If you’re unsure whether Global Camps is the right fit for your child, we’re very happy to talk it through with you honestly before you book.
We take children’s emotional wellbeing seriously and always work in a calm, child-centred way.
If a child feels anxious or unsettled, their group leaders will take time to reassure and support them, helping them feel safe and settled. Our team is experienced in supporting children through big feelings, and many of our staff work in education or childcare settings outside of camp.
Our Camp Manager is not allocated to a group, which means there is additional capacity to support children who need extra reassurance. Where appropriate, this might include some quiet time or one-to-one support to help a child regulate and rejoin the group when they’re ready.
We know that most wobbles pass quickly, and we always aim to support children in a way that helps them feel confident and able to enjoy their day.
We take a child-centred, supportive approach to behaviour, similar to what children experience in school.
Our team focuses on clear expectations, calm communication, and helping children understand boundaries in a way that feels fair and consistent. We aim to contain and manage behaviour issues within the camp day wherever possible, supporting children to re-engage positively and enjoy their time at camp.
That said, Global Camps is a group-based setting, and the safety and wellbeing of all children is our priority. If a child’s behaviour is repeatedly disruptive or impacts the experience or safety of others, we may need to involve parents/carers to discuss next steps.
In rare cases, and only after discussion, we reserve the right to ask for a child to be collected or to refuse future bookings. We’ll always aim to work with families openly and constructively, but we do have clear boundaries to ensure camp remains a safe and positive environment for everyone.
We take bullying and conflict seriously and deal with it promptly and sensitively.
Our team is able to recognise and respond to conflict in a calm, child-centred way. Where issues arise, we work with the children involved to understand what’s happened, support them to resolve disagreements, and reinforce clear boundaries and expectations.
Any behaviour that feels unkind, persistent, or concerning is addressed straight away. Our focus is always on keeping children safe, helping them feel heard, and preventing issues from escalating.
If necessary, parents will be informed and involved so we can work together to support the children involved and ensure camp remains a positive environment for everyone.

We operate with appropriate staff-to-child ratios in line with industry standards for holiday camps and childcare settings.
Staffing levels are planned based on the number of children attending, their ages, the activities taking place, and the layout of the site. This ensures children are properly supervised at all times and supported in a safe, structured environment.
Our Camp Manager oversees staffing throughout the day and adjusts cover as needed to make sure supervision remains appropriate and consistent.
Yes. There is always at least one qualified first aider on site during camp days and wraparound care.
If a child is injured or becomes unwell during the day, they will be cared for straight away by a member of our team.
All camps have trained first aiders on site, and any injuries are dealt with appropriately and recorded. Minor injuries can usually be treated on site, and parents will be informed at pick-up or contacted sooner if needed.
If a child becomes unwell, we’ll make them comfortable and monitor them closely. Where appropriate, parents will be contacted to discuss next steps or to arrange collection.
In the event of a serious injury or medical emergency, we will call the emergency services immediately.
Parents or carers will be contacted as soon as possible and kept informed of what’s happening and the next steps.
A member of our team will stay with your child at all times until you arrive or responsibility is formally handed over to medical professionals.
Our priority is always the safety, wellbeing, and comfort of the children in our care.

With this in mind, please ensure your emergency contact details submitted at booking are accurate and up to date.
We take allergies and medical needs seriously and ask that all relevant information is shared when you book, so the team is aware in advance.
Global Camps operates as a nut and sesame-free setting, and children are not permitted to share food. This helps reduce the risk of accidental exposure.
If your child requires medication, including emergency medication such as an EpiPen, this must be clearly labelled, accompanied by written instructions, and handed directly to the Camp Manager at drop-off. All medication is stored securely and administered in line with the information provided.
Our team is experienced in managing allergies and medical needs in group settings, and we work carefully to ensure children are supported safely throughout the day.
If you’d like to discuss any medical needs or concerns before booking, please get in touch and we’ll be happy to talk it through.
Yes, staff can administer medication where this is necessary and has been agreed in advance.
Any medication must be declared when you book, clearly labelled with your child’s name, and provided with written instructions. Medication should be handed directly to the Camp Manager at drop-off so it can be stored securely and administered appropriately.
We’re not able to administer medication that hasn’t been discussed in advance or provided with clear instructions. If your child becomes unwell during the day and would normally require medication such as paracetamol or Calpol, we’ll contact you to discuss next steps.
If you’re unsure whether we can support your child’s medication needs, please get in touch before booking and we’ll be happy to advise.
We take children’s wellbeing seriously and build sun safety, hydration, and rest into the camp day.
On sunny days, we encourage the use of sun hats and suncream, provide shaded areas where possible, and adapt activities to avoid prolonged exposure during the hottest parts of the day.
Children are encouraged to drink water regularly, and water breaks are built into the day. We ask all children to bring a filled water bottle so they can stay hydrated throughout camp.
The day includes regular breaks, quieter moments, and downtime, allowing children to rest and recharge as needed. Our team keeps a close eye on children’s energy levels and adjusts activities to ensure everyone stays comfortable and well.
We have a range of policies and procedures in place to help keep children safe and well while they’re with us.
These include:
- Enhanced DBS checks for all on-site staff working with children
- Reference checks as part of our staff recruitment process
- Mandatory safeguarding and Prevent Duty training for all staff
- A safeguarding policy that guides how concerns are recognised, recorded, and escalated
- An accident and safety policy, including procedures for injuries and illness
- Risk assessments for all venues and activities
Together, these measures help ensure that camps are run safely, responsibly, and in line with best practice for working with children.
If you’d like to know more about any of these, please get in touch and we’ll be happy to help.
If you have a safeguarding concern, we encourage you to raise it as soon as possible.
In the first instance, please contact us via the contact form so your concern can be logged and handled appropriately. If the concern is urgent or relates to something happening during a camp day, you can also speak directly to the Camp Manager on site.
Safeguarding concerns are taken seriously and handled in line with our safeguarding procedures. Where necessary, concerns are escalated to the organisation’s Designated Safeguarding Lead.
If you’re unsure whether something counts as a safeguarding concern, it’s always better to share it so it can be reviewed and responded to appropriately.