Terms and Conditions

Last updated: 7 June 2026

These Terms and Conditions apply to all bookings made with Global Camps (“we”, “us”, “our”). By making a booking, you agree to the terms set out below.

1. About Global Camps

Global Camps provides holiday childcare and activity camps for children during school holidays. Camps operate on specific dates, times and locations as advertised on our website.

2. Bookings

  • All bookings must be made via our online booking system.

  • A booking is only confirmed once payment has been received in full.

  • Places are limited and allocated on a first-come, first-served basis.

  • Children must meet the stated age requirements for the camp or group they are booked into.

3. Payments

  • All camp fees are payable in advance.

  • Prices are listed on our website and may vary depending on camp, location and any applicable discounts.

  • We reserve the right to amend prices at any time, but confirmed bookings will not be affected.

4. Pricing, Booking and System Errors

Whilst we take reasonable care to ensure that all pricing, dates, ticket descriptions, availability and booking information are accurate, errors may occasionally occur.

Where a booking is affected by an administrative, technical, system or pricing error, Global Camps reserves the right to correct the error, amend the booking, request payment of any outstanding balance, offer an alternative booking arrangement, or cancel the booking and provide a full refund where appropriate.

If a booking contains dates, sessions, services or pricing that are clearly inconsistent with the ticket selected or the advertised pricing structure, Global Camps reserves the right to contact the customer and amend the booking to reflect the intended booking or agree an alternative arrangement.

We will always endeavour to resolve any such issues fairly and reasonably.

5. Discounts and Offers

From time to time, Global Camps may offer promotional discounts, voucher codes, Early Bird offers, referral incentives or prize vouchers. Unless otherwise stated:

  • Promotional offers cannot be used in conjunction with any other offer, discount or voucher.

  • Promotional codes must be applied at the time of booking and cannot be added retrospectively.

  • Promotional offers apply only to the dates, activities, tickets or locations specified.

  • Promotional offers are valid for new bookings only and cannot be applied to existing bookings.

  • Promotional offers have no cash value and cannot be exchanged for cash, credit or refunds.

  • Promotional offers are subject to availability.

  • Global Camps reserves the right to withdraw, amend, extend or end promotions at any time.

  • Specific terms, eligibility criteria, redemption limits and expiry dates may apply to individual promotions and will be communicated at the time of the offer.

Where a promotional offer is linked to a specific ticket type (such as an Early Bird ticket), the offer applies only when the relevant ticket type is selected during the booking process.

6. Cancellations and Refunds

  • If you need to cancel a booking, please contact us as soon as possible.

  • Refunds are subject to our cancellation policy, which will be clearly stated at the time of booking.

  • In the event of illness or exceptional circumstances, we may offer credit or a partial refund at our discretion.

  • No refunds are guaranteed for non-attendance without notice.

7. Changes to Bookings

  • Changes to bookings (including dates, groups or wraparound care) are subject to availability.

  • Requests for changes should be made via our contact form or email only.

  • Last-minute changes may not always be possible during busy periods.

  • Global Camps reserves the right to amend bookings where an administrative, technical or booking error has occurred. Where possible, affected customers will be contacted before any changes are made.

8. Wraparound Care

  • Breakfast Club and After Club are add-on services available only to children attending the main camp day.

  • Wraparound care must be booked in advance or requested on the day, subject to availability.

  • We reserve the right to refuse wraparound care bookings if capacity has been reached.

9. Drop-off and Pick-up

  • Children must be dropped off and collected within the stated times.

  • Late collection may incur additional charges.

  • Only authorised adults listed on the booking may collect a child.

  • We must be informed in advance if someone different is collecting your child.

10. Behaviour

  • We expect all children to behave in a way that is respectful and safe.

  • If a child’s behaviour places themselves, other children or staff at risk, we reserve the right to withdraw their place.

  • In such cases, refunds are not guaranteed.

11. Medical Information and Additional Needs

  • Parents/carers must provide accurate and up-to-date medical, allergy and emergency contact information.

  • We aim to be inclusive and supportive, but it is essential that we are informed of any additional needs in advance.

  • Medication can only be administered if agreed in advance and accompanied by written instructions.

12. Safeguarding

  • All staff are DBS checked and receive safeguarding training.

  • Global Camps follows safeguarding procedures in line with current UK guidance.

  • Any safeguarding concerns will be taken seriously and acted upon appropriately.

13. Illness

  • Children who are unwell should not attend camp.

  • If a child becomes ill during the day, we may contact you to arrange early collection.

  • Please inform us as soon as possible if your child will not attend due to illness.

14. Personal Belongings

  • Children should not bring valuable items to camp.

  • Global Camps cannot accept responsibility for lost or damaged personal belongings.

15. Photos and Media

  • From time to time, we may take photographs or videos during camp for promotional purposes.

  • Media consent preferences can be selected during booking.

  • We will always respect your stated preferences.

16. Changes to Camps

  • We reserve the right to make reasonable changes to camp programmes, activities, venues, staffing, schedules, pricing displays, booking information or administrative arrangements where necessary.

  • In rare cases, we may need to cancel a camp due to circumstances beyond our control. In such cases, refunds or credits will be offered.

17. Liability

  • Global Camps accepts no liability for loss, damage or injury unless caused by our negligence.

  • Participation in activities is at the child’s own risk, within reasonable supervision and safety measures.

18. Data Protection

  • We collect and process personal data in accordance with our Privacy Policy.

  • Data is used solely for the purposes of running our camps and communicating with families.

19. Acceptance of Terms

By making a booking with Global Camps, you confirm that you have read, understood and agree to these Terms and Conditions. Customers are responsible for reviewing their booking confirmation and notifying Global Camps promptly if any dates, sessions, services or charges appear incorrect.